The protection of client data is paramount to our business success. In respect of this Heirtrace work to the following principles.

Always to act in accordance with all applicable laws, rules, regulations and codes of practice relevant to the services provided.

To have procedures in place to protect against organised crime and fraud. These include compliance with verification procedures, staff security checking and working closely with clients, advising them of the best methods for protecting themselves against these crimes.

To hold all data in strict confidence and take all actions, and put in place appropriate security measures necessary to protect that data from:-

 Any unauthorised or unlawful access; and
 Any accidental loss, destruction or damage
 Onward use and disclosure not associated with the investigation

This might include maintaining a clear chain of evidence, to store securely all original evidence and to safely dispose of data at the appropriate time.

To ensure that all confidential instructions received from the client and sent to the client are presented either in writing or on a password protected file, sent by recorded delivery.