If you have received correspondence from Heirtrace or you simply want to know more about what we do. We hope the majority of your questions are answered below. However if your question is not answered, please don’t hesitate to contact us.

• Who are Heirtrace?
• Do you verify the addresses you obtain?
• Why can you produce results that are more accurate?
• Why is this a problem for organisations?
• Where do you obtain your information about people’s whereabouts?
• How do I know that you are going to treat the sensitive data that I give you confidentially?
• I continually receive returned mail when conducting direct marketing, can you provide me with an up to date address?

Q.Who are Heirtrace?
A.Working for financial services companies, lawyers, charities and membership organisations across the UK, Heirtrace proactively traces missing individuals or their legal heirs to reunite them with their assets.

Q.Do you verify the addresses you obtain?
A. Yes, we use a variety of methods. If there is any doubt we correspond in simple terms with the contact , subject to your prior approval, to ensure total accuracy of the information

Q.Why can you produce results that are more accurate?
A. Heirtrace takes time and effort, combining the use of technology with genealogical experience and forensic analysis to cross reference and verify each case in depth.

Q.Why is this a problem for organisations?
A. If there are assets owing to an individual, they do not belong to the company, and there is no defensible reason why they should not be returned. The Government, the FSA and the media are taking a very high interest in this matter and to read more about the government’s actions, please refer to the Unclaimed Assets News.

Q.Where do you obtain your information about people’s whereabouts?
A. All the information we use to obtain contacts’ current whereabouts is held in the public domain. All our work is Data Protection compliant. We maintain over 58 million individual records, utilising electoral rolls and birth, marriage and death registers and other public records. We combine this with wide experience and a forensic approach to analyse and solve even the most difficult or old cases.

Q.How do I know that you are going to treat the sensitive data that I give you confidentially?
A. How do I know that you are going to treat the sensitive data that I give you confidentially?
Heirtrace takes great care in ensuring confidentiality in all aspects of work done, working to an agreed code of practice, which sets out general principles of ethical conduct. The staff at Heirtrace are bound by a culture of discretion in all elements of their work.

Q. I continually receive returned mail when conducting direct marketing, can you provide me with an up to date address?
A. In most cases yes we can. We can do this cost efficiently and most importantly with great accuracy, avoiding the likelihood of any future returned mail. Please contact us for more information and a quotation.